Dr Alice Greene Homeopathy and Complementary Therapies
Harley Street, London


please find information below about my compliance with the new regulations
regarding protection of your stored data.

I have a record of what personal data I hold. I know what I use it for.
Patients know I have their personal data and understand how I use it.
I only collect the personal data I need to carry out my professional work.
I only keep personal data for as long as it is needed.
I keep personal data accurate and up to date.
I keep personal data secure
you may exercise your rights regarding the personal data I hold about you
I know my data protection responsibilities.

How I collect information from you

I obtain information about you when you phone to book an appointment with myself,
or with my online secretarial service, Liberate; if you make an email enquiry, or make
an online enquiry via my practice website, www.dralicegreene.com.
(This web service is itself GDPR compliant).

In face to face consultation, I collect and retain in paper form, information about you
which is for the purposes of professional treatment or therapy work which we have
agreed together beforehand.

Type of information I collect from you

The personal information I collect might include your name, address, email address,
telephone numbers etc. including personal information necessary to carry out our
agreed professional work. All files/notes containing personal information are kept
securely locked. Electronic information is password protected.

How I use your information
We may use your information to:

help us contact you while you are undergoing therapy/treatment with us

contact you to confirm session bookings

respond to your requests if you contact us with a query

manage the practice accounts

notify you of changes to appointments

send you communications pertinent to you, mostly sending agreed documents,
or information regarding your queries and appointments.

Document Retention and Data Deletion
I review the retention periods for personal information on a regular basis.
I am legally required to hold some types of information to fulfil my statutory obligations.
Your personal medical/treatment notes are held in paper form only, as completely
confidential, in a locked and secure environment.
Your personal treatment notes will be stored in paper form for at least 7 years.
After that time, they will be confidentially shredded by a professional waste operator.

Who has access to your information?
If you have contacted the Practice by email through its website www.dralicegreene.com,
your email information only will be retained for the duration of treatment, in a password
protected computer programme to which only Dr Greene has password access.
Your email information or contact form will not be stored by my website provider.
I will not share your information with third parties, unless requested by you for
confidential medical purposes only. I will not sell or rent your information to third parties.

Third Party Service Providers
I use a third party online Appointments provider. Liberate, to book appointments.
I disclose to them only the personal information that is necessary to deliver the service
and I have a contract in place that requires them to keep your information secure and
not to use it for their own direct marketing purposes. Please be reassured that I will
not release your information to third parties beyond the service required unless
you have requested me to do so, or I am required to do so by law, for example,
by a court order or for the purposes of prevention of fraud or other crime.

Your choices
I will not contact you for marketing purposes by mail, email, phone or text message
unless you have given your prior consent.

How you can update your information
The accuracy of your information is important to me.
I am happy to review and correct any information that I hold about you.

In the meantime, if you change email address, telephone number, or any of the other
information we hold is inaccurate or out of date, please email me at: [email protected],
or by post to Dr Alice Greene, Fourth Floor Practice, 86 Harley Street, London W1G 7HP.
Alternatively, you can telephone me on 07815 763 570.

How you can access your information if need be.

You have the right to ask for a copy of the information I hold about you.
If you exercise your rights under data protection law,
I will respond no later than one calendar month,
starting from the day after I receive your request.

Dr Alice Greene
Fourth Floor Practice
86 Harley Street
London W1G 7HP
June 2018

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